Cancellation & Refund Policy

1. Overview

At KeralaGoldAPI, customer satisfaction and transparency are our highest priorities. We understand that jewelry e-commerce requirements may evolve. This Cancellation & Refund Policy outlines the terms under which paid subscriptions (Pro Store & Enterprise plans) can be cancelled or refunded.

2. 7-Day Money-Back Guarantee (New Subscriptions)

If you subscribe to the Pro Store Plan (₹1,499/mo) and discover that the API or WooCommerce integration does not meet your technical expectations, you are eligible for a 100% full refund within 7 days of your initial payment date, provided your API usage has not exceeded 5,000 requests.

3. Subscription Cancellation Process

You can cancel your recurring subscription at any time without any cancellation fees:

1. Log into your Merchant Atelier Dashboard at /dashboard.
2. Click on Manage Subscription.
3. Select Cancel Subscription.

Alternatively, you can email our support team at albinouseph12@gmail.com or call +91 7510640182 with your registered business email and merchant ID.

Upon cancellation, your Pro Store features and high-volume quota will remain active until the end of your current paid billing period. After that, your account will gracefully downgrade to the Free Starter tier with zero disruption to basic rate lookups.

4. Refund Processing Time & Mode

5. Duplicate or Failed Transactions

If your bank account or UPI application was debited but your KeralaGoldAPI dashboard was not immediately upgraded to Pro due to a network disruption, please do not panic. PhonePe’s automated reconciliation system automatically cancels unconfirmed transactions and reverses the funds within 24 hours.

You can also send your PhonePe Transaction ID (TXN_...) to albinouseph12@gmail.com, and our engineering team will manually verify and activate your Pro license within 2 hours.